At Londonmy we take your privacy seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your information. It applies to our website and to anyone who shops with us or contacts us. We have written it to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
The data controller responsible for your personal data is Glowskinmina Advertising LLC (trading as Londonmy). You can reach us at:
Glowskinmina Advertising LLC (trading as Londonmy)
209 Mountain Road Pl NE, Suite N, Albuquerque, NM 87110, United States
Email: contact@londonmy.com
What personal data we collect
Depending on how you interact with us, we may collect the following categories of personal data:
- Contact details: your name, email address, telephone number and delivery and billing addresses.
- Order information: details of the products you buy, order history, and communications about your orders.
- Account information: if you create an account, your login details and saved preferences.
- Payment information: payment is handled by our payment provider; we receive confirmation of payment but do not store your full card details.
- Device and usage data: information collected automatically through cookies and similar technologies, such as your IP address, browser type, device information, and how you use our site.
- Third-party data: information we may receive from service providers such as Shopify, payment processors, carriers and analytics or advertising partners.
Lawful bases for processing
Under Article 6 of the UK GDPR, we only process your personal data where we have a lawful basis to do so:
- Performance of a contract: to process and deliver your orders and provide customer support.
- Consent: where you have given clear consent, for example to receive marketing emails or to allow non-essential cookies.
- Legal obligation: to meet our legal and regulatory duties, such as keeping records for tax and accounting.
- Legitimate interests: to run and improve our business, prevent fraud, and keep our website secure, provided your rights do not override these interests.
How we use your personal data
We use your personal data to:
- Process, fulfil and deliver your orders;
- Take payment and issue refunds where due;
- Communicate with you about your orders and respond to enquiries;
- Manage your account and preferences;
- Send marketing communications where you have agreed to receive them;
- Improve our products, website and customer experience;
- Detect, prevent and address fraud and security issues;
- Comply with our legal obligations.
Marketing and your right to opt out
If you have consented, we may send you emails about new products, offers and updates. You can opt out at any time by clicking the “unsubscribe” link in any marketing email, or by contacting us directly. Opting out of marketing will not affect emails we need to send you about your orders.
Cookies
We use cookies and similar technologies to help our website function, to understand how it is used, and to support marketing. You can find full details, including the categories of cookies we use and how to manage them, in our Cookie Policy.
How and with whom we share your data
We never sell your personal data. We share it only with trusted parties who help us run our business, and only to the extent necessary, including:
- Shopify, which hosts our online store and supports order processing;
- Payment processors, who securely handle your payment;
- Delivery carriers, who need your name and address to deliver your order;
- Analytics and advertising providers, who help us understand site usage and reach relevant audiences;
- Professional advisers and authorities, where required by law or to protect our legal rights.
International transfers
Some of our service providers may process personal data outside the UK. Where this happens, we take steps to ensure your data remains protected to UK standards, for example by relying on adequacy decisions or by putting in place appropriate safeguards such as Standard Contractual Clauses or the International Data Transfer Agreement.
Data retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting and reporting requirements. Order and transaction records are typically retained for several years to comply with tax law. When data is no longer needed, we securely delete or anonymise it.
Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access, including encryption of data in transit, restricted access, and the use of reputable, secure service providers. While no method of transmission over the internet is completely secure, we work hard to safeguard your information.
Your rights
Under the UK GDPR you have the following rights in relation to your personal data:
- Access: to request a copy of the personal data we hold about you;
- Rectification: to have inaccurate or incomplete data corrected;
- Erasure: to ask us to delete your data in certain circumstances;
- Restriction: to ask us to limit how we use your data;
- Portability: to receive your data in a portable format, or have it transferred to another provider;
- Objection: to object to processing based on legitimate interests or to direct marketing;
- Withdraw consent: to withdraw any consent you have given, at any time.
To exercise any of these rights, please contact us at contact@londonmy.com. We will respond within the timeframes set out in the UK GDPR.
Children
Our website and products are intended for adults. We do not knowingly collect personal data from children under the age of 16. If you believe a child has provided us with their data, please contact us and we will take steps to delete it.
How to complain
If you have a concern about how we handle your personal data, we would like the chance to put it right, so please contact us first. You also have the right to lodge a complaint with the UK's data protection authority, the Information Commissioner's Office (ICO), at ico.org.uk.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Any updates will be posted on this page with a revised date, so we encourage you to review it periodically.
Contact us
If you have any questions about this Privacy Policy or your personal data, please contact us at contact@londonmy.com.
Business Information
Store Name: Londonmy
Company: Londonmy is a trading name of Glowskinmina Advertising LLC
Address: 209 Mountain Road Pl NE, Suite N, Albuquerque, NM 87110, United States
Email: contact@londonmy.com
Phone: +44 7469 138150
Contact: londonmy.com/pages/contact
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM GMT
We aim to reply to your email within 24 hours.