At Londonmy we want every order to reach you quickly, safely and without any guesswork. This page sets out exactly how our delivery works: where we ship, how long it takes, and what to do in the rare event that something goes wrong. Best of all, we offer free UK delivery on every order, with no minimum spend. If you have a question that is not answered below, please get in touch and we will be glad to help.
Where we ship
We currently ship to addresses within the United Kingdom only. This includes England, Scotland, Wales and Northern Ireland. At this time we are unable to deliver to addresses outside the UK, including the Channel Islands and the Isle of Man. We hope to expand our delivery areas in the future, so it is always worth checking back.
Order processing and cut-off time
Every order is checked, picked and packed by hand at our fulfilment team. To help your parcel move as fast as possible, we work to a daily cut-off time:
- Orders placed before 4:00 PM GMT on a business day are processed the same day.
- Orders placed after 4:00 PM GMT, or at weekends and on UK public holidays, are processed on the next business day.
Business days are Monday to Friday, excluding bank holidays. During busy periods such as sales and the run-up to Christmas, processing may take a little longer, but we will always do our best to keep things moving.
Handling, transit and total delivery times
Your total delivery time is made up of two parts: the time it takes us to prepare your order (handling), and the time the carrier takes to bring it to your door (transit).
- Handling time: 1–2 business days
- Transit time: 3–5 business days
- Total estimated delivery time: 4–7 business days
These timeframes are estimates rather than guarantees. The vast majority of orders arrive within this window, but factors such as weather, carrier delays and remote delivery locations can occasionally extend it.
Delivery costs
We keep our delivery pricing simple and transparent:
- Free UK delivery on all orders, with no minimum spend.
We offer free UK delivery on every order, with no minimum spend, so there are never any surprises at checkout.
Carriers and tracking
We work with trusted UK couriers to deliver your order. Once your parcel has been dispatched, we will send you a confirmation email containing a tracking number and a link so you can follow your delivery every step of the way. Please allow a few hours after dispatch for the tracking information to update on the carrier's system.
If you created an account when ordering, you can also view your order status and tracking details by logging in.
If your delivery is delayed
Occasionally a parcel takes longer than expected. If your order has not arrived within the estimated total delivery time, please:
- Check the tracking link in your dispatch email for the latest status.
- Look around your property and check with neighbours, in case the parcel was left in a safe place.
- Allow one or two extra business days, as carrier scans can sometimes lag behind the parcel's actual location.
If it still has not turned up, contact us at contact@londonmy.com with your order number and we will open an enquiry with the carrier on your behalf.
Lost parcels
If tracking shows your parcel as still in transit well beyond the expected delivery window, or if it appears to have gone missing, please let us know. We will investigate with the carrier, and where a parcel is confirmed lost we will arrange a replacement or a full refund. Carriers usually ask us to wait a short period before declaring an item lost, and we appreciate your patience while we resolve it.
Marked as delivered but not received
If your tracking shows the order as delivered but you cannot find it, please take the following steps before contacting us:
- Check any safe places, porches, sheds or covered areas where a courier might leave a parcel.
- Ask household members, neighbours and building reception whether they accepted it on your behalf.
- Look for a calling card or delivery note from the courier.
If you still cannot locate the parcel, email us within 7 days of the delivery date and we will raise a formal investigation with the carrier and work towards a fair resolution.
Incorrect or incomplete address
Please double-check your delivery address carefully at checkout. We are not able to change an address once an order has been dispatched. If you spot a mistake, contact us as quickly as possible — ideally within the 24-hour cancellation window — and we will do our best to update it before the parcel leaves us. Orders that are returned to us because of an incorrect or incomplete address may incur a re-delivery charge.
Undeliverable and returned parcels
If a parcel cannot be delivered — for example because no one was available to accept it after repeated attempts, or it was not collected from a local depot — it may be returned to us. When this happens we will contact you to arrange re-delivery (a further delivery charge may apply) or, if you prefer, a refund for the goods.
PO boxes and remote areas
We are generally able to deliver to most UK addresses. However, deliveries to PO boxes, the Scottish Highlands and Islands, and other remote or hard-to-reach locations may take a little longer than our standard estimates. If you live in a remote area and have specific delivery requirements, feel free to contact us before ordering and we will let you know what is possible.
Business Information
Store Name: Londonmy
Company: Londonmy is a trading name of Glowskinmina Advertising LLC
Address: 209 Mountain Road Pl NE, Suite N, Albuquerque, NM 87110, United States
Email: contact@londonmy.com
Phone: +44 7469 138150
Contact: londonmy.com/pages/contact
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM GMT
We aim to reply to your email within 24 hours.